General information
Single Flowers Perfume ApS
CVR no.: 41405244
Nydamvej 17, DK-8362 Hørning
hello@singleflowersperfume.com
+45 30 222 945
Payment
Standard credit cards and MobilePay.
We do not charge card fees.
The amount is only withdrawn from your card when the item is dispatched.
Freight
Delivery does not take place at the address.
We ship with GLS and DAO.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to hello@singleflowersperfume.com. You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.
No right of withdrawal
These agreements cannot be cancelled:
Delivery of sealed goods which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.
The condition of the item when you send it back
The item must be returned in original packaging with an unbroken seal.
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
Refund of the purchase amount
If you regret your entire purchase, you will get your money back. If one or more goods are impaired, we deduct the amount you are liable for.
We will refund all payments received from you in the event of cancellation of the entire purchase, including delivery costs, if the entire purchase is returned in one shipment (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery, which we offer), no later than 14 days from the day on which we have received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We withhold payment until we have received the item.
The item is sent to:
Single Flowers Perfume ApS
CVR no.: 41405244
Nydamvej 17, DK-8362 Hørning
hello@singleflowersperfume.com
+45 30 222 945
We only receive packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal information is registered with Single Flowers Perfume ApS and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller of SingleFlowerspPerfume.com is Single Flowers Perfume ApS.
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it.